The Virtual PBX: The Best Alternative to a Company Telephone Exchange 

In the era of widespread internet access, a virtual PBX (VPBX) can successfully replace a company telephone exchange, offering many additional capabilities to businesses. 

Companies with hardware-based telephone exchanges often face issues related to the scalability of such solutions, as well as the flexibility and ability to adapt the exchange’s functionalities to the evolving needs of the business. 

These problems can be eliminated with a virtual PBX based on cloud computing services, which frees the company from dependence on current hardware solutions. One of the undeniable advantages of cloud-based solutions is their scalability and the ability to tailor functionalities to the current needs and financial capabilities of the company. This allows the solution to grow with the business without requiring significant financial investments in purchasing and maintaining hardware. This cloud computing model is also known as Software as a Service (SaaS). 

The Virtual PBX: A Core Service of Modern Digital Landline Telephony 

The virtual PBX is a fundamental element of modern landline telephony. Other important features for business operations include call recording, teleconferencing, virtual fax, international numbering, and dedicated hotlines. 

EasyCall, anticipating the needs of business clients, offers a virtual PBX in a SaaS model. This service allows the definition of even very complex customer service processes, including IVR voice announcements, call queuing, call forwarding, and absence notifications. The PBX configuration is done through a clear drag-and-drop graphical interface, enabling clients to set notifications, announcements, and forwarding in just a few minutes using a web browser. For example, voice announcements (also using speech synthesis) can be defined to inform about the unavailability of a subscriber at certain hours and days, with the option to forward the call to another department by selecting the appropriate number on the phone keypad. In the absence of consultants in the office, the virtual PBX will send an SMS to the caller and forward the voicemail recording to a specified email address. A company using the virtual PBX can also configure internal numbers and call queuing independently. Importantly, from a business and cost perspective, the configuration of EasyCall’s PBX can be entrusted to users without technical knowledge. 

Scalable and Flexible Telephone Infrastructure with EasyCall Virtual PBX 

Since the virtual PBX is hosted on the telecom operator’s servers and configured via the internet, it is independent of the company’s existing infrastructure. The service can be adapted and expanded as the company’s demand grows, without the need for upfront investments or scalability issues. This is the so-called service model of cooperation with the telecom operator – Software as a Service (SaaS). 

New Capabilities of the Virtual PBX 

The EasyCall virtual PBX offers many new business opportunities. It enables the creation of a flexible customer service office for a small company and the setting of rules for forwarding or queuing incoming calls. A customer service office can be built in minutes by dragging individual elements onto the virtual PBX management desktop available online. All calls can be recorded, and recordings are stored on the operator’s server. 

It should also be noted that the migration process is seamless for the company. We ensure full number portability and provide new landline numbers from all numbering zones in Poland, as well as international and teleinformatics numbers (80x). 

Benefits of Implementing the EasyCall Virtual PBX: 

1. Replacing the existing telephone exchange of any size. 
2. Minimizing costs of landline telephony services in the company. 
3. Optimizing costs of maintaining and supporting landline telephony infrastructure. 
4. Creating a virtual contact center with call queuing and consultant grouping. 
5. Added services such as call recording, virtual fax, international numbering, and teleinformatics (80x). 
6. A multi-level IVR system with conditional announcements and call forwarding based on defined rules. 
7. Data exchange with external systems and integration. 

Call Recording – Utilize Valuable Knowledge About Your Customers 

As part of our business telecommunications services, we offer unlimited call recording, which is available for playback and stored in the cloud on EasyCall servers. The call recording fee is fixed and does not depend on the number of recorded calls. You have valuable knowledge about your customers at your disposal, enabling ongoing monitoring, training of new employees, or archiving specific conversations in compliance with legal requirements.