What is a Chatbot?
Chatbot - benefits
The chatbot is intended to have one key functionality – to answer the user’s questions. The user types a question in a box and the online chatbot, acting on the basis of advanced artificial intelligence algorithms and/or rules, searches the knowledge base and integrated external systems, recognises the question and provides the user with a comprehensive answer.
Due to the functions they perform in a company, we can encounter the following division of text bots:
How does the chatbot work?
As we mentioned at the beginning, a bot is unequal to a bot – there are both basic solutions on the market that have nothing to do with machine learning and NLP and more advanced chat bots that rely on artificial intelligence (AI) and are capable of learning. Some of them will therefore only use a knowledge base and specific rules, answering in a schematic way precise and quite narrow questions. Artificial intelligence, on the other hand, gives bots the ability to ‘learn’, making them more versatile.
The foundation of the smart advisor is AI technologies: