What is a voicebot?
Voicebot, or voice assistant, is a cutting-edge tool with which your company can streamline work, increase process efficiency and scale savings. Company reports show a steady increase in the use of voice bots in business areas around the world. Find out more about how to improve your company’s performance using a bot.
The name Voicebot in Polish is translated as voice bot. It is a computer programme that enables the automation of communication with customers. Through the use of a voice interface, voicebot improves contact with users – answering questions, helping to solve a defined type of problem and carrying on a conversation.
Depending on the defined scope of activity, a voice bot can handle a process comprehensively or, for example, be the first filter – a ‘sieve’ – which, after defining the topic/problem and collecting basic information, passes the recognised case to a telephone consultant according to the planned business rules. It becomes an intelligent support that streamlines communication, speeds up customer service and matches the case with a skilled employee for more advanced issues.
Types of bots
Voicebot - advantages
High efficiency and scalability
Standardisation of the process and high quality of customer service
Access to up-to-date data
Rapid integration into systems
How does the voicebot work?
Purpose of the voicebot - examples of applications
Verification of customer/patient data
In which industries will a voice assistant work?
Bots for medicine
Bots in insurance and banking
Debt collection bots
Bots for e-commerce
Bots in the hospitality industry
Bots in contact centres
Bots in education
There are still simple versions on the market that sound very unnatural and have limited conversational capabilities. Modern voicebots, operating on the basis of advanced artificial intelligence algorithms, are able to conduct high-quality conversations, similar to a conversation with a consultant. The automation of customer contact in contact centres, banking or medicine offers scope for generating huge savings on an annual basis and there are many more industries in which the voicebot will find application.
There are many solutions available on the market – both from foreign and domestic suppliers. Polish Voicebot is comparable to tools from international suppliers in terms of quality and functionality, so the choice should rather be based on the offer of a specific supplier.