VoIP for Businesses

VoIP for Businesses: How to Reduce Costs and Increase Communication Efficiency 

Are you looking for a way to optimize costs while simultaneously increasing the efficiency of your company’s communication with customers? A proven solution in this area is our VoIP telephony service (Voice over Internet Protocol). This is a virtual telephone exchange that serves as an alternative to analog and digital telephony provided over ISDN PRA/BRA lines. Learn how it works and how it can improve your company’s financial efficiency. 

What is Internet Telephony VoIP? 

First and foremost, business VoIP telephony operates based on the cloud and the data stored in it. This distinguishes it from traditional telephone exchanges. It means that voice and video calls are conducted using the IP protocol, i.e., through broadband Internet. Calls can be made using a landline phone or an application installed on a smartphone or other electronic device, utilizing the softphone function. This allows business calls to be made from various locations, not necessarily from the office. All that is required is a high-quality Internet connection with a minimum bandwidth of 100 kbit/s for each outgoing or incoming call. VoIP functionality can be enhanced with the SIP Trunk service, enabling multiple simultaneous calls without expanding the existing infrastructure. 

Is This Solution Only for Large Companies? 

There is a misconception that VoIP telephony is intended only for large companies and corporations. This is not true. The key is the appropriate configuration and selection of a VoIP technology package tailored directly to the company’s needs and scale of operations. This solution can bring tangible benefits to smaller companies as well, especially those with a call center/contact center or a telephone sales department. 

Key Benefits of VoIP for Businesses 

Implementing a VoIP system for business primarily results in lower operating costs. This can reduce expenses related to the operation of hotlines and sales departments. While analog and digital telephone service providers constantly work on improving their offers and the telecommunications market is highly competitive, VoIP services are still more cost-effective. Consequently, call and infrastructure maintenance costs decrease. Depending on the company’s scale of operations and needs, savings can reach up to 60%. Therefore, it is worth considering this solution. The cost of running a business is not the only argument for implementing VoIP telephony. The service is global and allows international calls. Here are some additional benefits to consider. 

Enhancing the Functionality of the Hotline 

A significant advantage of cloud-based VoIP telephony is that it offers a range of additional functionalities. It can be integrated with the CRM system used in your company. This allows calls to be automatically logged in the CRM and the salesperson or consultant can enter customer information and perform additional tasks during the call, increasing employee efficiency. Thus, they can provide expert assistance and professional service to a larger number of customers. Increased work efficiency combined with reduced business costs is a successful recipe for business success. 

Some other key functionalities of the VoIP system include: 

• Call queuing; 
• Call recording; 
• Call forwarding;
• IVR voice announcements;
  
• Receiving faxes without needing a fax machine. 

This not only improves the customer experience when contacting your company but also reduces office maintenance costs. A useful function is call forwarding, which can be set so that customer calls go directly to the local branch or person responsible for a specific region of Poland. Additionally, this function can forward calls from the hotline to mobile or landline numbers or from landline to mobile numbers, which is useful when creating a virtual office. 

Mobility and Scalability of the System 

One of the major advantages of VoIP is its mobility. This is extremely important now when many people perform their job duties remotely. Currently, logging into the system provides access to sought-after customer data, including phone numbers and contact history. Telephony can be managed from mobile devices, so employees do not need to be constantly present at a landline phone. This ensures greater work comfort and affects their effectiveness. Using VoIP involves purchasing a specific package. In this respect, the solution is flexible and allows for easy scaling or reduction of the package as the company’s needs decrease. This way, you can adjust the scope to your real needs and optimize expenses. Such flexibility is challenging to achieve with traditional analog and digital telephony. 

How Much Does Implementing a VoIP Telephone Exchange Cost? 

The cost of implementing VoIP depends on several factors. It is easiest to implement in a company that already uses telecommunications infrastructure and has devices (e.g., system phones). In this case, VoIP gateways are connected to the exchange or phones used in the company, followed by training on the new communication platform. More work is required when new telephone exchanges and VoIP phones are purchased. Cloud-based modern solutions offered by the operator are an alternative to the exchange, recommended especially for small and medium-sized enterprises. For large companies, a dedicated telephone exchange with in-house support is a better choice. 

The cost of implementing a VoIP telephone exchange is determined individually and depends on several factors. It is worth directly contacting our expert. We will thoroughly understand your needs and propose a tailor-made VoIP system. Based on this, we will prepare an individual cooperation offer with our company EasyCall. We will help you reduce costs and increase the efficiency of communication in your business.