VoIP – Many Useful Features Essential for Business

Using internet telephony with IP Phones provides access to many useful functions and conveniences essential for running a business. 

There are many benefits of using VoIP: it is convenient, mobile, offers tangible savings, and has very rich functionality. It is an excellent solution for all types of internal and external communication. VoIP services work well in units without telephone infrastructure and can also serve as an alternative and cheap communication medium. If you use modern IP phones with this solution, you gain access to many very useful, and sometimes essential, functionalities. 

At first glance, a VoIP phone does not differ from a traditional analog or ISDN phone. However, it has many more advantages. You won’t find an analog phone with the capabilities of an IP phone on the market. The more advanced ones with extensive functionality are very expensive and require dedicated systems and leasing ISDN PRA/BRA lines for full use. 

From our experience, IP phones are increasingly chosen by companies using EasyCall business services. Large companies and public institutions often treat IP phones as an element of a modern telecommunications solution. The undeniable advantage of these phones is their ability to connect directly to the existing internet sockets in the company without additional investments, which results in significant savings on telecommunication infrastructure maintenance costs. At the same time, entrepreneurs who cannot afford a lack of telephone connectivity due to the nature of their business can secure themselves against failures of the traditional telephone network with VoIP services. 

Most IP phones are equipped with a range of basic functions such as redialing, call waiting, and call hold, but in practice, most users are unaware of these features. 

Selected features of IP phones, in cooperation with EasyCall business services, will significantly facilitate the work of any enterprise: 

Address Book 

The functionality of managing the address book via the web and synchronizing it through XML allows all users to use a centrally managed contact database directly on their phones. The XML standard enables the use of any database in the enterprise as a source. 

Do Not Disturb Mode 

We are working on an urgent task, and our phone won’t stop ringing. We get distracted and cannot finish the assigned task. The DND mode signals the line’s busy status. Activating it will allow us to focus and finish the urgent task without being distracted by the constantly ringing phone. 

Follow Me/Find Me 

This is another very useful call forwarding feature, which can direct an incoming call to 2 phones simultaneously, such as a landline and a mobile phone, or in a sequence defined by us, such as first to the landline and then to the mobile phone. Therefore, we don’t have to worry about missing important calls when we leave the office. 

Call Transfer 

Often, the caller needs to be transferred between different departments or individuals. This function allows the caller to be transferred to another phone number. It can be an internal number in the company, another landline number, or a mobile phone number. The caller remains on the line while we direct them to the appropriate person. This function is indispensable for secretariats in any company or institution. As part of the EasyCall business service, two call transfer variants are available: 

• Blind Transfer: transferring a call without announcement to any number without returning to the caller. 
• Attended Transfer: introducing the call to the third party before the transfer, with the possibility of returning to the original call if the third party cannot or does not want to talk. 

Call Parking 

This is another very interesting and useful function called “call parking.” It involves suspending the current call and resuming it later. There is also the possibility of parking a call on your phone and completing it on another device. This is particularly helpful in urgent situations when we need to move to another room, for example. 

The functions of IP phones mentioned above are just a few of the many useful solutions you can use daily in your company by implementing internet telephony services. Do you need custom functionalities and services? Or do you just want to start saving time and allow yourself flexible operations? 

Contact us at tel. +48 22 490 77 77 or wspolpraca@easycall.pl. We will design and present a solution that meets your expectations, specially tailored for you.