Virtual PBX as a Tool for Managing B2C Communication
Are you looking for solutions to better manage your customer communication? One such solution is a virtual PBX. With it, you can increase control over the entire process, minimize the risk of unanswered inquiries and improve customer satisfaction, all while optimizing costs. Explore the possibilities of the tools offered by our company and learn about the specifics of a virtual PBX.
What is a B2C Virtual PBX?
The B2C Virtual PBX offered by our company is a modern technological solution. In short, it involves managing incoming customer calls through cloud solutions. This means that as a business owner, you don’t need to invest in physical infrastructure and traditional telephony. Compared to standard solutions, the virtual model is not only cheaper but also more flexible and offers more business opportunities. It can be used for both B2B and B2C customer service, depending on the real needs and specifics of the business.
What Do We Offer Our Clients?
We offer clients various functionalities and benefits that can be felt from the first day of implementation. Our task is to prepare an individual project and then implement it. With a virtual PBX, you can expand your company’s communication infrastructure and the configuration of the tools is available from a dedicated VoIP control panel. Basic functionalities of this tool include:
- Preparing voice prompts (IVR)
- Queuing incoming calls
- Redirecting calls to the appropriate persons/departments
- Receiving and sending faxes without the need for separate devices
- Voicemail
- Sending SMS
- Grouping numbers
- Data exchange after integration with external systems (e.g., CRM) and more
The range of functionalities and technology capabilities is tailored to the real needs of the client. Currently, EasyCall’s virtual PBXs are successfully used both in hotlines handling incoming contacts and by sales teams.
Benefits of Implementing a Virtual PBX in B2C Companies
What are the benefits of deploying this tool in your company? First and foremost, it facilitates communication with customers. After implementing our solution, they no longer need to remember numbers for each department or specialist. They only need to remember the company’s main landline number. Upon dialing it, the virtual PBX can handle up to 10 channels within one number. This is a convenient and practical solution. By using it in your business, you minimize the risk of any customer inquiry going unanswered. This is because calls are recorded and queued.
Of course, the real cost savings in running the business are also significant. The PBX offered by EasyCall can be up to 60% cheaper than using traditional telecom operators and service providers. This is because many of our services provided within the telephone exchange are free. An additional advantage of this solution is the extensive configuration possibilities and the ability to combine various tools within the VoIP PBX. As a business owner, you gain access to a clear and easy-to-use control panel, which facilitates managing the entire communication process, including setting up call forwarding, call queuing or IVR voice prompts. At EasyCall, we guarantee comprehensive support for our business clients throughout the implementation process.
Case Study: Implementation at K. Team France Auto Service
In assessing the feasibility of implementing our virtual PBX, it is worth examining the case study of K. Team France Auto Service. This company specializes in car repairs, offering its services in Poland and France. The company faced the challenge of improving customer service quality while implementing a comprehensive hotline to handle inquiries from both countries. For K. Team France Auto Service, we prepared a dedicated solution within the virtual PBX, which includes, among other things: handling inquiries via the hotline with internal numbering, directing customers to the appropriate departments and multifunctional call queuing with prompts. This resulted not only in improved operational efficiency but also in cost optimization.
Do you want to optimize the costs of customer communication and increase its efficiency? Contact our expert. We will guide you through the entire process step by step, including adapting the PBX to the specifics of your business. We offer comprehensive substantive and advisory support based on a good understanding of the technologies provided and many years of experience.