Collection Voicebot – Benefits and Practical Applications
Voicebots are becoming increasingly prevalent in various companies. This is not surprising, as digitizing various processes enhances a company’s efficiency and optimizes work. This leads to increased customer satisfaction, higher profits and more time for more important tasks. Voicebots are used in call centers, medical facilities and many other areas. They are also highly effective in debt collection.
A Modern Tool Enhancing Company Efficiency – What Is a Voicebot?
A voicebot is essentially a voice assistant, a tool primarily designed for businesses. Implementing such a software program enables automatic communication with customers without staff intervention. This tool is often used for repetitive tasks. A voicebot can logically and substantively respond to frequently asked questions and is extremely helpful in resolving common problems faced by a company’s customers. Implementing a voicebot in a company optimizes many customer service processes, increases customer satisfaction and boosts savings. This tool improves company performance and advances technological sophistication. Voicebots are increasingly used in debt collection. How do they work and what are their applications?
Collection Voicebot – Modern Automatic Debt Collection
Debt collection activities are highly repetitive, making them easily optimizable through digitization. Importantly, automation can be implemented even in complex, multi-channel processes. How can the efficiency of debt collection be increased? A great option is implementing a collection voicebot. Let’s explore its functions.
Collection Voicebot – Tools Enhancing Debt Collection Efficiency
Automatic debt collection, through the Intelligent Call Presentation System (ICPS), allows more effective contact with individuals avoiding debt repayment and communication with the collection agency. ICPS uses rotation of landline and mobile numbers, increasing the likelihood of connecting with debtors. Additionally, reputation monitoring analyzes call answer rates and updates available numbers to newer ones. To enhance effectiveness, a collection voicebot can also use foreign numbering if the debtor is outside the country.
Voicemail Detection and Client Authentication
The collection voicebot can authenticate the client, confirming their declared identity. Another useful feature is voicemail detection, ending the call before the voicemail message starts. Additionally, the voicebot efficiently exchanges data with external systems, effectively collecting debtor information.
Multi-channel Debt Collection
A voicebot enables the creation of a multi-channel process that increases the success of contacting clients by combining various communication tools, such as VMS with SMS. This allows contact attempts with debtors not only by phone but also via SMS.
Handling Callbacks
In collection agencies, contact with clients is crucial. Therefore, if a debtor tries to call back, this opportunity must not be missed. In such cases, the voicebot will answer the incoming call and based on the debtor’s number, deliver a prepared message about the debt and accept a repayment declaration. This configuration allows the voicebot to handle both incoming and outgoing calls simultaneously.
Clients also communicate with companies through their websites. Here, the Callback option is extremely useful. When a client leaves their contact details on the website, an employee can call back within 19 seconds, as the phone number is displayed on a widget.
These are just a few functions of a collection voicebot. The program can also efficiently accept and confirm repayment declarations, provide the exact debt amount and payment date during a conversation with the debtor, all without employee intervention, allowing them to focus on more important tasks.
Why Implement a Collection Voicebot?
Implementing automatic debt collection in your company allows for much faster and more effective debtor actions. These processes will follow your methods. Multi-channel communication utilized by the collection voicebot, including voice messages (VMS), SMS and emails, increases the likelihood of contacting clients and collecting dues. What other benefits does a voicebot offer?
Optimization of the Collection Process
A collection voicebot optimizes all repetitive processes within a company. For example, payment monitoring before the due date. Clients can be informed in advance about upcoming payment dates and amounts. Automating this process frees employees to focus on more complex and important tasks.
Compliance with Campaign Objectives
Automating debt collection increases its success rate. Your planned campaign will be completed 100%, meaning the set number of calls will be made at times tailored to the client. If the debtor is unwilling to talk, messages will be sent via SMS, emails or calls from other numbers.
Full Task Completion for the Entire Target Group
A collection voicebot ensures that collection activities are conducted for the entire group of debtors, not just a part. The system can handle a vast number of individuals, with virtually no limits. This efficiency is unattainable for regular employees, who can handle far fewer actions daily. This also means your company can employ fewer staff, resulting in greater efficiency, cost savings and maximized actions with a smaller workforce.
Graphical Campaign Creator
The collection voicebot continuously processes data, feeding it into a system that presents it through a graphical campaign creator. This helps improve all collection processes, enhancing their effectiveness.