EasyCall Virtual PBX – An Excellent Solution for Small, Medium, and Large Businesses 

The landline network in a large company: customers are greeted by a warm, professional voice, and employees talk for free within the company network. When outside the office, they can use call forwarding to their mobile phones, and if they miss a call, they receive a notification via SMS or email. Such a professional phone system can cost tens of thousands of zlotys. Fortunately, thanks to the development of cloud computing, small and medium-sized enterprises can now use the same solution for free. 

This is possible thanks to the Virtual Private Branch Exchange (VPBX). This is a computer system located on the operator’s servers, offering the same functions as a landline PBX, with one crucial difference – cost. Implementing your own PBX can cost several to tens of thousands of zlotys. Access to a virtual PBX is included in the low monthly subscription fee. 

Small Company Like an International Corporation 

Besides the low costs (calls within the network are free), another reason to implement a virtual PBX in your company is access to a range of services that significantly facilitate customer service. One such service, available for free to subscribers, is the voice announcement system (IVR). It allows the creation of the same announcements used in banks, insurance companies, and other large enterprises. Different announcement variants can be set depending on the time of day, the caller’s number, or the data entered by the customer on the phone keypad. The IVR function also allows setting up a queue for incoming calls, grouping employees, and sending faxes and voicemail messages left by customers to a defined email address. 

With the virtual PBX, employees are reachable at one phone number, regardless of their physical location. This is also true in the event of a power or internet outage in the company. Why? Because the service is hosted on the operator’s servers, allowing remote setting of announcements and call forwarding to mobile phones during outages. Most importantly, no specialized knowledge is required to operate the virtual PBX – any employee can make configuration changes using the intuitive graphical panel accessible from a web browser. 

Experience from EasyCall users shows that the virtual PBX significantly improves customer service quality. A professional phone system enhances the company’s image and significantly reduces call costs. Whether a company employs 5 or 50 people, the EasyCall PBX guarantees the same benefits. For many customers, using the virtual PBX allows them to dispense with expensive ISDN PRA connections and maintaining a landline PBX, as these can be replaced with an internet connection and a cloud-based service. 

Setting Up a Virtual PBX 

Access to the virtual PBX is through a dedicated website. After logging in with a username and password, you are taken to a page where you can configure the IVR tree. This determines how calls will be routed in your company. Start by naming your IVR system, entering its name in the appropriate fields, and clicking “Save.” 

Defining Call Logic 

The way calls are routed is determined using a graphical editor accessible from a web browser. It is exceptionally intuitive, involving dragging and connecting different PBX elements using the well-known “drag and drop” method. 

The above scheme shows an IVR system that works as follows: all callers to the main company number are greeted by a message, which can be typed using the keyboard. The text is read by a speech synthesizer built into the PBX. You can choose from various male and female voices in multiple languages. The greeting message can also be recorded and uploaded to the system. After hearing the greeting, the caller can dial an extension number to connect to two different departments or a fax number. If a department employee doesn’t answer, the system forwards the call to a designated mobile number. If no one answers, the system sends an SMS or email informing the employee to return the call. You can also entertain the caller with music selected from the system’s recordings or previously uploaded by you. Notably, the main number defined in the virtual PBX can be an 80x hotline number provided by EasyCall, facilitating customer service. 

Advanced PBX Features 

The presented IVR is one of the simplest possible in a company. However, it does not exhaust the EasyCall PBX’s capabilities. A very useful function, especially in call center departments, is queuing calls and forwarding them to available consultants. Each call can also be recorded, informing the caller with an appropriate message. With the “Time” and “Source” options, you can automatically route callers to different employees depending on the time of day and week and who is calling (e.g., a foreigner can be directed to an English-speaking consultant). The EasyCall PBX can also be easily integrated with external systems, such as CRM, allowing the creation of various user authorization systems within your IVR. Another interesting feature is speech recognition, enabling, for example, forwarding a call to a special number if the caller says the correct word or phrase. One EasyCall customer prepared over 200 voice announcements for a mobile guide using the virtual PBX. 

How much does it cost? 

All companies with an EasyCall business package can use the virtual PBX. These packages range from 69 PLN net (2 phone lines) to 299 PLN net (24 lines), making the offer accessible to small and medium-sized companies. Calls within the subscription are billed at rates starting from 0,04 PLN net per minute, with per-second billing. Additional services are also available at no extra charge: virtual fax, blacklisting, number portability, or a number from any numbering zone. These services can reduce phone costs by up to 80%, building a professional company image and significantly improving customer service quality. 

How to Implement Internet Telephony in Your Company Quickly? 

Implementing internet telephony (VoIP) in a small or medium-sized company does not require overhauling the existing phone network, replacing phones or the PBX, or giving up existing phone numbers. Moreover, it can be successfully performed by a non-technical person in a very short time with minimal investment. Simultaneously, digital landline telephony allows a company to quickly increase the number of phone numbers, call routing functionalities, and advanced additional services available on demand in the SaaS model.