Overview of the most interesting medical voicebot implementations in Poland
Overview of the most interesting medical voicebot implementations in Poland
We have already completed many fascinating and inspiring implementations of voicebots in the medical sector — including hospitals, specialist clinics, and medical centers. We’ve prepared a brief overview of selected projects worth highlighting. They stand out for their diversity, the potential of technology in patient service, and their tangible impact on improving service quality standards and profitability. Let’s take a closer look at these stories.
Reducing no-show rates in the Gizińscy Medical Center Network
At Gizińscy Medical Center, we implemented a voicebot designed to reduce the problem of no-shows — appointments cancelled or not confirmed by patients. The solution covered 29 specialist clinics in the Kuyavian-Pomeranian region. The Center faced heavy call center loads and a high percentage of unconfirmed patient visits.
To address these challenges, we deployed a voicebot integrated with the KS-SOMED system to confirm patient appointments. Additionally, we implemented a virtual PBX with modern VoIP devices and a contact center system for the registration team. This approach not only reduced no-shows to just a few percent but also streamlined the entire patient service process, improving both satisfaction and staff comfort. The Center’s call throughput increased, and communication between facilities became even more efficient.
Results:
- 95% of visits confirmed,
- 29% fewer missed calls,
- 20% shorter patient waiting time for service.
Recovering cancelled appointments at Sanitas Specialist Doctors
At Sanitas Specialist Doctors, we faced the challenge of recovering cancelled patient appointments and making them available to others. The clinic struggled with a high rate of missed visits, leading to financial losses and limiting its ability to help more patients.
The solution was a medical voicebot. It was integrated with the HIS (Hospital Information System). This integration allowed the voice assistant real-time access to patient data and doctors’ schedules. As a result, visit confirmation effectiveness increased significantly. After integrating with the MyDR EDM system, the clinic began successfully recovering cancelled appointments and offering them to other patients — improving both patient satisfaction and the clinic’s revenue.
Results:
- 91% visit confirmation effectiveness,
- 7% of appointment slots recovered for resale.
Modernizing patient service at the Ministry of the Interior and Administration Hospital in Kraków
Improving patient service quality at the Ministry of the Interior and Administration Hospital in Kraków was one of our largest projects in the medical sector. We needed a comprehensive solution to enhance the quality of services provided by one of Poland’s most important medical institutions. The hospital administration struggled with overloaded phone lines, a high rate of unanswered calls, and low patient satisfaction.
Our response was to implement a virtual PBX and a dedicated Contact Center module for the registration team, ensuring effective deployment. In addition, AI-driven automation through a medical voicebot handled part of the patient communication — providing easy access to information and registration. These technological improvements enhanced the efficiency of phone consultants and boosted patient satisfaction, directly strengthening the hospital’s reputation.
Results:
- 35% reduction in missed calls,
- 54% shorter patient waiting time on the line,
- 100% monitoring of queue status and consultant performance.
Integrating a medical voicebot with the HIS Eskulap System in Rawicz Hospital
In cooperation with Rawicz Hospital, we integrated a medical voicebot with the HIS Eskulap Hospital Information System. The hospital provides comprehensive healthcare to the county’s residents but faced a major issue with missed visits — patients not informing the hospital about their absence. This caused financial losses and reduced the facility’s capacity to serve those in need.
To solve this, we implemented a medical voicebot for appointment confirmation, fully integrated with the HIS Eskulap system. Within a short period, the number of missed appointments decreased, and cancelled time slots were efficiently reassigned to other patients. Automating this process relieved hospital staff and improved service quality. As a result, the hospital’s profitability increased, allowing more medical procedures to be performed in the same time frame. Specialist availability also improved.
Results:
-
90% effectiveness in appointment confirmation.
The voicebot–chatbot duo for wezwijdoktora.pl
The wezwijdoktora.pl service faced the challenge of improving its service quality and streamlining multi-channel patient communication, including after-hours support. Our solution was the implementation of an integrated medical voicebot and chatbot. These tools were designed to complement each other across communication channels.
The implementation was a success. The voicebot now handles not only patient registration but also basic teleconsultations and provides information on services and pricing. Meanwhile, the chatbot on the Wezwijdoktora.pl website conducts live written conversations — meeting the needs of users who prefer text-based contact. Together, these solutions shortened response times and improved routing efficiency, ensuring that complex inquiries reached the right consultants when needed.
Results:
- 100% of incoming calls answered,
- 100% of chat inquiries handled.
Discover the ranking of the best medical voicebots in Poland in 2025.
We support medical entities of all sizes
At EasyCall, we provide comprehensive support in implementing modern technologies in the medical sector serving healthcare organizations of all sizes and scales. Our medical voicebots are used by small clinics, hospitals, and entire networks of medical centers with dozens of locations. We approach each implementation individually, identifying the specific needs and challenges of the facility. Based on that understanding, we create tailored solutions focused on improving service quality and organizational profitability. Discover the success stories of our medical clients and contact our expert to learn more about partnership opportunities.
