SIP TRUNK in the EasyCall Network
SIP TRUNK in the EasyCall Network – Summary of Benefits
SIP TRUNK in the EasyCall Network – Summary of Benefits Virtual PBX systems are rendering traditional telephony obsolete. According to the latest research, the global virtual PBX market is projected to grow at an average rate of about 15% from 2018 to 2026. For companies, a virtual PBX offers numerous benefits. VoIP calls are made over the internet and the entire infrastructure is maintained in the cloud. This reduces costs and enhances the capabilities of call centers. But what if a company uses digital ISDN lines? Or if they are using VoIP telephony but need more capacity? This is where the SIP TRUNK service comes into play.
What is SIP TRUNK?
SIP TRUNK is a service that replaces traditional digital telephony over ISDN PRA/BRA lines or extends the functionality of a virtual PBX and internet telephony VoIP. SIP TRUNK enables multi-channel voice transmission via the SIP (Session Initiation Protocol). It is designed for companies with their own telecommunications system or PBX (e.g., call centers).
With SIP TRUNK, you can conduct multiple voice calls simultaneously through a virtual channel (TRUNK). For example, at EasyCall, one TRUNK equals 30 channels. This solution allows a phone system to handle up to 30 simultaneous calls.
What are the Advantages of SIP TRUNK?
Expand Your Business Without Excessive Costs
SIP TRUNK based on VoIP telephony can reduce call costs by up to 60%. Unlike analog and ISDN lines, increasing the maximum number of calls does not require hardware modifications or additional interface configurations. Simply purchase an additional channel package and you’re set. You have full control over your business telephony costs.
Scale the Number of Calls as Needed
You can freely purchase more TRUNK channels as your business needs grow. The flexibility of the SIP TRUNK service is especially appreciated by seasonal businesses facing periodic increases in call center demands.
Use Any Business Number
SIP TRUNK allows you to direct all incoming traffic to a single business number. Outgoing calls through SIP TRUNK can also display any assigned number. You can transfer your existing landline or mobile number or use a new number, including toll-free numbers. This helps customers easily remember your business number, facilitating communication.
Use Numbers from Any Area Code
Your office location does not limit you. With SIP TRUNK, you can use numbers from any region, increasing the likelihood that local customers will answer your calls. Multiple location numbers can also enhance your company’s image as a comprehensive and trustworthy organization while receiving calls in a single contact center.
Rotate Numbers Freely
With SIP TRUNK, you can choose and switch between different numbers. Each outgoing call can display a different number, making recipients less likely to block your number, which boosts the effectiveness of sales or collection activities.
Facilitate International Communication
If you operate internationally, SIP TRUNK allows you to use foreign numbers. All international calls can be received in one place on any number of foreign lines. Customers abroad are not exposed to additional costs, as calls to Poland are charged at local rates.
Enhance Your Company’s Mobility
You can use SIP TRUNK services anywhere there is internet access. Remote work is no longer an issue. Field consultants can always stay connected with the office via a mobile app. When relocating your headquarters, you don’t waste time installing additional phone infrastructure, as you rely on the available internet network.
Increase the Functionality of Your Phone System
With SIP TRUNK, you can expand your contact center with the capabilities offered by a virtual PBX, including:
- Call queuing
- IVR (Interactive Voice Response) announcements
- Call forwarding
- Call recording
- Virtual fax
These are just a few of the additional VoIP telephony functions that improve customer communication. Moreover, you can record calls, review statistics and quickly prepare reports on conversations. This allows you to continuously monitor and improve the quality of customer service and maintain your company’s image.
Who Can Benefit from SIP TRUNK?
Multi-channel transmission via SIP TRUNK is ideal for companies engaged in direct sales or providing customer support with international reach. Such companies typically have their own PBX systems or telecommunications centers.
For example, a clothing company with many offices and stores across Europe can use SIP TRUNK foreign numbers to receive calls from all over Europe at a contact center in Poland. Similarly, a global software company can use SIP TRUNK to provide foreign numbers for branches across Europe, with calls directed to a central office in Poland.
SIP TRUNK technology also solves many issues when the capabilities of the current contact center no longer suffice.
Overcoming Operator Subscription Limitations
A customer has a PBX with a VoIP card but has exhausted the available voice channels under the license, or the PBX cannot be expanded to accommodate more channels. SIP TRUNK can bypass these limits. By configuring SIP TRUNK, you can add extra channels without upgrading to a more expensive license or completely changing the current phone infrastructure.
Managing Periodic Increases in Phone Line Demand
What if a company with a call center wants to run an outbound campaign for a year? Simply purchase the SIP TRUNK service with the required number of channels for that period. You can increase line capacity during the promotion or reduce it when the seasonal demand for a product decreases, paying only for the lines you use.
How to Implement SIP TRUNK?
SIP TRUNK is particularly effective for companies with a PBX system, their own ISDN PRA or IP telephone exchange, and/or their own call/contact center handling multiple simultaneous voice calls.
The optimal installation model for SIP TRUNK is the EUC (Easy Unified Communications) model. This solution simplifies the network structure, ensures stable operation of all devices and enhances network security. It also reduces SIP TRUNK implementation costs by minimizing the amount of equipment and associated service costs.
How to Choose a SIP TRUNK Provider?
When choosing a SIP TRUNK provider, consider the following:
- Ensure the provider offers a secure system that monitors network traffic and protects against hacking.
- Verify if the provider owns the network, as only then can they guarantee the security and performance of the service.
At EasyCall, we have our own fully developed infrastructure that ensures the security of conversations and all cloud services. As an operator, we have full control over all underlying systems and are not dependent on other providers.
The price of SIP ports is also significant. Make sure the provider offers the ability to negotiate rates for domestic and international calls, which will help optimize the costs of their execution.
EasyCall has its own interconnection points with the largest operators on the national telecommunications market, guaranteeing the best possible call rates and low fixed fees for the services offered.
Ask if the provider will connect all phone numbers to the port and offer full technical support during and after the service launch.
Ordering SIP TRUNK from EasyCall ensures full remote support regardless of location. Under SLA agreements, we guarantee the security and stability of the service around the clock.
Is SIP TRUNK Worth It?
Do you need mass communication with customers while maintaining full control over domestic and international call costs? The SIP TRUNK service is for you.
With SIP TRUNK, you can handle multiple simultaneous customer calls and take full advantage of the virtual PBX capabilities without new phone infrastructure—just an internet connection.
Before deciding to implement SIP TRUNK, find out if your current infrastructure supports the service and if the investment will be cost-effective for your company. EasyCall is happy to discuss this with you. Contact us to schedule a free consultation.