Medical voicebot and the “My Health” Program. How to connect them?
Is your facility ready for the “My Health” program? See how a voicebot can help you meet the requirements
Is your medical center prepared to handle the “My Health” Program? It requires efficient patient service in the context of preventive examinations. A dedicated voicebot can assist by taking over a significant portion of communication and streamlining the workflow of your healthcare facility. This fits perfectly with the goals and requirements of the “My Health” Program. See how it can support you.
What is the “My Health – Adult Health Check” program?
The Ministry of Health has developed a dedicated support program for adult preventive care. The “My Health – Adult Health Check” Program is aimed at individuals over the age of 20. To participate, one must complete a questionnaire available in the Internet Patient Account, in the Moje IKP mobile app, or by visiting a selected Primary Healthcare facility participating in the initiative.
The program involves completing a medical questionnaire and then receiving a referral for diagnostic tests. As part of the preventive program, patients undergo basic tests, including:
- glucose test;
- complete blood count;
- TSH (thyroid-stimulating hormone) levels;
- lipid profile (fat levels);
- creatinine;
- general urine test.
Additionally, as part of extended support, a doctor may recommend further diagnostic preventive tests such as:
- ALAT (alanine aminotransferase);
- ASPAT (aspartate aminotransferase);
- total PSA for men;
- GGTP (gamma-glutamyltransferase);
- anti-HCV;
- lipoprotein
In the case of extended diagnostics, it is up to the physician to determine which referrals are issued, based on factors such as the patient’s age and overall health condition. The tests are carried out at selected Primary Healthcare facilities and are funded by the National Health Fund (NFZ).
How to use modern technologies to meet the requirements of the “My Health” program?
“My Health” is a new program intended to replace the previously implemented “40 Plus Preventive Care.” The current approach involves developing an individual health plan for each patient, in which the doctor considers not only their health condition but also their lifestyle, type of work, and other relevant factors. The goal is to enable medical personnel to provide more comprehensive and higher-quality care. Modern technologies can support your facility in implementing the program’s objectives.
One such solution is a medical voicebot, which can be used in the patient registration process and in providing test results. This tool can effectively take over part of the communication workload from medical staff and streamline the appointment scheduling process. This is particularly helpful within the “My Health” Program, where demand for diagnostic testing at Primary Healthcare facilities may increase. Other commonly used tools include conversational chatbots and IVR (Interactive Voice Response) call-routing systems. Their implementation positively impacts the operation of medical facilities and improves patient satisfaction.
The potential of using a voicebot in a facility implementing the “My Health” free preventive testing program
How can voicebots be utilized in healthcare facilities? The potential of this tool is significant. This is especially evident in the case of institutions providing Primary Healthcare services. Currently, voicebots are primarily used for patient registration. They can conduct multiple voice conversations simultaneously based on pre-defined communication paths, and then schedule appointments with specific specialists. This eases the burden on medical staff and streamlines the entire process to the benefit of both the facility and its patients.
Porozmawiaj z naszym specjalistą
Additionally, voicebots prove effective in verifying patient data, conducting basic medical interviews, and answering frequently asked questions. Below are a few points summarizing the advantages of implementing a voicebot in the context of the “My Health” Program. Without a doubt, it facilitates compliance with the program’s requirements and ensures smooth and trouble-free execution.
Streamlining the patient registration system
During the implementation of this medical program, an increased demand for healthcare services at Primary Healthcare (POZ) facilities is expected. This will result in a higher volume of phone calls made to schedule appointments. Medical staff working at the registration desk have a limited capacity for handling calls. In practice, this means patients may have to wait several minutes—or even tens of minutes—before being attended to. The use of a voicebot significantly reduces waiting times, as this AI-powered tool conducts real-time conversations and books appointments directly. Streamlining this system brings numerous benefits for both patients and healthcare facility managers.
Minimized risk of errors
With a high number of calls and simultaneous in-person registration, mistakes are not uncommon. Examples include double-booked appointments for different patients or incorrect time entries. A modern voicebot minimizes the risk of such errors. This is because the tool is integrated with the physician’s calendar, which reduces the chances of overlapping appointments and improves patient satisfaction with the services provided. Medical registration staff primarily oversee the system’s operation rather than manually entering data.
Automation of medical recommendations and test result delivery
As part of the My Health Program, doctors prepare individual recommendations for each patient. This takes place during a so-called summary visit, during which a Personalized Health Plan is developed. Implementing a voicebot allows this type of information to be sent to the patient automatically. After verification (providing personal information), the Primary Healthcare (POZ) facility can also use the voicebot to deliver selected diagnostic test results or respond to frequently asked questions. These may include:
- confirming or canceling an appointment;
- inquiries about medical recommendations;
- confirming or updating personal and contact information.
A voicebot can handle these and many other matters related to communication between the healthcare facility and the patient. In many cases, this tool is fully self-sufficient. In others, it can be effectively supported by the experience and knowledge of medical staff.
Do you run a Primary Healthcare facility and want to improve service quality and streamline your clinic’s operations? Be sure to explore the various solutions offered by EasyCall. Our experts will carefully assess your needs and the requirements you must meet under the My Health Program. Based on this, we will prepare a tailored offer for the implementation of a custom medical voicebot. Partner with us to ensure high-quality services and efficient patient support. Contact us today.
At EasyCall, we support medical institutions. Our clients include: Medica Kielce, Gizińscy Medical Center, Rawicz County Hospital, and Omega Medical Clinics, among others.
