How to Utilize Voicebot AI and ChatGPT in Recruitment Interviews? 

HR departments have been leveraging modern technologies for years, especially in conducting recruitment processes. Among the tools supporting this area of business are Voicebot AI and ChatGPT. Experts at EasyCall have gathered essential information on their potential use in recruitment processes. We invite you to read more. 

Recruitment Voicebot – Basic Information 

A well-executed recruitment process is key to securing high-quality personnel, which directly influences the company’s business success. However, HR departments face a challenging task. A specialist’s role is not only to assess the candidate’s competencies but also their personality and employment history. This is a complex process that benefits from being broken down into components. Artificial intelligence is successfully used in HR, and for some time now, dedicated HR Voicebots have been available for support. But what exactly is a recruitment Voicebot? 

A recruitment Voicebot is a modern virtual consultant in the form of a computer program powered by artificial intelligence (AI). A specially designed algorithm is responsible for the preliminary screening of candidates for specific positions. The recruitment Voicebot’s task is to verify whether a candidate meets the basic requirements outlined in the job posting. This crucial stage ensures that only suitable candidates progress to the next phase, saving the recruiter’s time. Such automation allows for a repeatable recruitment process and increases its effectiveness. Recent indicators show that well-utilized AI voicebots can save up to 80% of a recruiter’s time and reduce the time needed to hire the ideal candidate by 30% or more. 

How Does an HR Voicebot Work? 

It is worth taking a closer look at how a voicebot used in recruitment functions. Its operation is based on three main stages: speech recognition, natural language processing, and a machine learning algorithm. This enables it to process large amounts of data and conduct real-time interviews with candidates. Additionally, the voice assistant can be integrated with a CRM system, facilitating the work of both HR departments and sales teams. 

What is ChatGPT? 

ChatGPT is another interesting solution. Developed by OpenAI, this modern tool also relies on AI and supports not just recruitment processes. It is currently an advanced language model that uses machine learning techniques (deep learning), allowing it to create texts based on provided data. The texts generated by ChatGPT are natural and fluid. This tool is versatile and flexible, making it useful in many aspects of daily life, including business. It enables quick searches for answers to relevant questions and supports educational processes when used consciously and responsibly. Since ChatGPT draws on data obtained from the internet, it is advisable to further verify the information it provides. 

The Potential of Using an HR Voicebot in Recruitment Interviews 

The interview with a candidate is conducted according to a pre-prepared script, which is adjusted depending on the job posting and the position being recruited for. The tool’s task is to conduct the conversation in such a way that it appropriately matches candidates to the job. This is valuable support because many people apply for jobs even when they do not have the necessary skills. This is where the recruitment AI Voicebot can ask questions to check various aspects such as CV verification, working conditions, candidate expectations, availability, experience, etc. This automates a significant part of the recruitment process. 

Using an HR Voicebot in recruitment is not only about automation but also about the ability to scale activities. It also reduces the involvement of HR specialists in repetitive and simple tasks, which can be successfully delegated to an AI tool. This leads to better human resource management and optimizes the costs of maintaining this department within the company, as well as costs directly related to recruitment processes. At the same time, the efficiency of the HR department and satisfaction with its work among stakeholders, including candidates, increases. 

An additional advantage of implementing a custom-designed HR Voicebot is that it always maintains the same high standard of operations and communication. This ensures that every candidate receives the same quality of service, which is crucial for building the image of a reliable and trustworthy company. Using such a tool eliminates the risk of human errors, such as deleting candidate information or entering incorrect data. As a result, there are no situations where a completely unsuitable candidate advances to the next stage of recruitment. The AI Voicebot also provides instant feedback to candidates, enhancing their positive experience with your company. This applies even to those who do not advance to the next stage. A well-conducted recruitment process leads to better hiring decisions, facilitating the building and maintaining of a team in the long run. 

How Can ChatGPT Support the Recruitment Process? 

As a complement to Voicebots, many organizations are opting to leverage the potential of ChatGPT. This solution also supports initial recruitment conversations and helps build relationships with candidates. HR specialists and recruiters are increasingly using it. The system can ask questions to screen candidates. Additionally, candidates can use it to better understand the specifics of a position and decide whether to apply. ChatGPT assists recruiters in analyzing candidate CVs and facilitates the personalization of the entire process. 

Moreover, when used appropriately, ChatGPT helps design an optimal interview script. You can simply ask the tool specific questions, then modify them slightly to create a script. This system is also effective in creating job posting texts and other content used by HR departments. It is worth exploring this tool further and verifying its capabilities. 

Dedicated Recruitment Voicebot from EasyCall 

At EasyCall, we have developed a dedicated solution for HR departments: a recruitment Voicebot that supports the entire process, providing specific benefits to recruiters. We ensure that we implement custom-designed technological solutions for our partners. First, we thoroughly understand your needs, then we prepare a collaboration proposal tailored to you. Want to know more? Contact our representative. Together, we will improve the effectiveness of your company’s recruitment activities.