Easycall – AI Medical Voicebot a Daily Reality for Every Healthcare Facility

Clinic of the Future: AI Medical Voicebot as a Lifesaver for Healthcare Facilities and Patients 

The dread of having to call a medical facility is an unfortunate reality for Polish patients. This problem affects not only public institutions but increasingly private medical networks as well. However, patient registration by phone doesn’t have to be burdensome – it can be almost fully automated. An advanced AI-based voicebot comes to the rescue! In this article, we will explore the specific tasks voicebots perform in medicine and the benefits they bring. 

Voicebot: Confirming or Canceling Appointments 

One of the most important applications of voicebots in medicine is automating the medical registration process. Voicebots AI can easily book, change, or cancel appointments based on patient preferences and access to doctors’ schedules (CRM or EMR systems of the clinic). This allows them to match the appropriate specialist and appointment time for the patient and then automatically enter the appointment into the system, which can confirm it via SMS. The best voicebots achieve nearly 100% of answered calls. Additionally, there is no more long wait time to connect, as this technology can handle up to 5000 calls per minute. This makes the registration process faster and more efficient. Furthermore, voicebots are available 24/7, which is a huge convenience, especially for working individuals. 

Artificial Intelligence Can Do More: Automating Patient Support on the Helpline 

Voicebots AI can take over a significant portion of helpline duties. They can answer frequently asked questions about opening hours, facility locations, specialist availability and medical procedures. Additionally, thanks to the speech-to-text (STT) function, they can handle less complicated matters such as requests for sick leave, referrals for tests or prescription issuance. The staff receives ready-made information in the system about the need to take such actions, giving them more time to focus on more demanding medical services. Patients receive the necessary information and services quickly and conveniently. 

Beyond the Reception Desk: How Medical Voicebots are Used to Monitor Health Conditions 

In the era of remote healthcare, voicebots play a key role in monitoring patients’ health. They can regularly collect information on symptoms, well-being and the effects of treatment, which is then analyzed by medical staff. This proved especially useful during the Covid-19 pandemic, when the Polish government introduced a chatbot to answer patient questions. The Ministry then went a step further by creating a voice assistant to provide information on the National Health Fund (NFZ) hotline. 

It is commendable that these tools were created and made available to patients in a very short time. From the start of the lockdown, they had access to a reliable source of information about current restrictions, infection symptoms and places to go in case of suspected illness. 

What are the benefits of using voicebots? Primarily, the elimination of the need to hire physical workers, which is extremely important during a pandemic. They help ensure the health and safety of the staff. Another advantage is the ability to serve many people simultaneously. Patients do not have to wait hours for a response or repeatedly try to connect to the helpline, as the wait time is significantly reduced. This solution allows for quicker responses to changes in patients’ health conditions and adjusting treatment plans without frequent visits to medical facilities. 

Voicebot Application: Patient Registration at a Medical Facility 

Before a doctor’s visit, voicebots AI can conduct preliminary interviews, collecting personal and contact data as well as information about patients’ health status and recording it in the medical facility’s HIS system. This automation of the registration process shortens waiting times and better prepares medical staff for the patient’s visit. Voicebots can also remind patients to bring necessary documents or test results. 

Data Analysis with a Voice Assistant 

With performance analytics of medical voice assistants, patient behaviors and expectations can be understood, which helps improve existing service processes and create new ones. From the voicebot’s analytics panel, you can determine the following statistics: 

• Number of interactions 
• Information on successes and failures 
• Insight into frequently asked questions 
• Average interaction duration 
• Conversation paths 
• User engagement 
• Conversions and business goal achievements 
• Language understanding 

Voicebot AI’s Job: Surveys and Opinions 

Voicebot AI can also be used to conduct surveys on service quality and patient satisfaction after a visit. Data collected this way allows for ongoing monitoring of patient satisfaction and making necessary changes to the organization of the medical facility’s work. This enables continuous improvement of healthcare services in Poland and better adaptation to patient needs. 

Benefits of Medical Voicebots for Clinics and Healthcare 

Introducing voicebots into the medical field brings numerous benefits for both patients and medical facilities. Here are some of them: 

• Increased efficiency: Automating routine tasks allows medical staff to focus on more complex and demanding tasks. 
• Improved accessibility: Patients can obtain necessary information and book appointments at any time without waiting for staff responses. 
• Cost reduction: Using voicebots reduces operational costs associated with helpline support and patient registration. 
• Better time management: Automatic reminders and schedule management reduce no-shows and optimize the work of medical facilities. 
• Improved quality of care: Regular health monitoring and patient education contribute to better health management and early detection of health problems. 

Voicebots in the medical field are tools that bring numerous benefits to both patients and medical facilities. They can save up to 60% of customer service costs, handling hundreds of thousands of patient calls with medical registration and improve the efficiency, quality and accessibility of healthcare. As technology advances, voicebots will play an increasingly significant role in the healthcare system, contributing to its modernization and improving patients’ quality of life. 

EasyCall specializes in creating advanced AI voicebots. Using the latest artificial intelligence and natural language processing technologies, EasyCall offers solutions that automate appointment scheduling, reminders, and patient data management. With our voicebots, your medical facility can significantly improve patient service quality. Take advantage of EasyCall’s services and bring your facility to a new level of modern and accessible healthcare!